Your privacy is of great importance to TCG Vending. We adhere to relevant privacy laws and regulations, including the General Data Protection Regulation (GDPR). This means that we:

  • Clearly define our purposes before processing your personal data, as outlined in this privacy statement;
  • Store as little personal data as possible and only the necessary information for our purposes;
  • Explicitly ask for your consent to process your personal data, if consent is required;
  • Implement necessary security measures to protect your personal data. We impose these obligations on parties processing personal data on our behalf;
  • Respect your rights, such as the right to access, correct, or delete your personal data processed by us..

. Your data is safe with us, and we will always use it properly. In this privacy statement, we explain what we do with the information we learn about you.

If you have questions or want to know exactly what information we keep about you, please contact us via the contact form.

Your Account

For certain parts of our business, you need to register first. You must provide information about yourself and choose a username. This creates an account on which you can log in with that username and a self-chosen password.

We use your name, address, phone number, billing address, email address, payment information, gender, date of birth, nickname, and profile picture for this. We do this based on your consent. We keep this information for six months after you close the account. We store this information so you don’t have to enter it repeatedly, and so we can contact you more easily if necessary. You can adjust information via your account whenever you want.

Processing Orders

When you place an order with us, we use your personal data to handle it properly. We may provide your personal data to our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company. We use your name, address, phone number, billing address, email address, payment information, and gender for this. This is required by law. We keep this information until your order is completed. Certain customer data is kept longer due to legal tax retention obligations.

Sharing with Third Parties – We collaborate with specific companies that can receive your personal data mentioned above from us.

Newsletter Subscription

We have a newsletter, and you are added to the list of subscribers only with your consent. The newsletter contains news, tips, and information about our products and services. We use your name, address, phone number, email address, gender, and date of birth for this. We do this based on your consent. We keep this information for three months after you terminate the subscription.

You can cancel the newsletter subscription at any time. Each newsletter contains an unsubscribe link.

Access Portal

With our portal, you gain access to a management environment where you can set, provide, and modify things for the company yourself. We keep track of what you have done and when, so there is evidence of it. We use your name, address, phone number, billing address, email address, payment information, gender, date of birth, nickname, and profile picture for this. We do this based on your consent. We keep this information for six months after the end of the service to you.

Sharing with Third Parties – We collaborate with specific companies that can receive your personal data mentioned above from us.

Contact Form

With the contact form, you can ask us questions or make requests. We use your name, address, phone number, email address, and gender for this. We do this based on your consent. We keep this information until we are sure you are satisfied with our response and six months thereafter. This allows us to quickly refer to the information with follow-up questions. It also helps us train our customer service to improve further. We use your We keep this information.

Providing to Other Companies or Institutions

Except for the parties necessary to deliver the services mentioned above, we do not provide your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police demand it in case of suspected crime).

Statistics

We keep statistics about the use of our company.

Cookies

Our company uses cookies. Cookies are small files in which we can store information so you don’t have to fill it in repeatedly. But we can also use them to see that you are visiting us again.

You can disable the placing of cookies via your browser, but some things from our company will not work properly anymore.

We have made agreements with other companies that place cookies. However, we do not have full control over what they do with the cookies themselves. So also read their privacy statements.

Google Analytics

We use Google Analytics to keep track of how visitors use our company. We have concluded a processing agreement with Google. This includes strict agreements on what they are allowed to keep. We have not allowed Google to use the obtained Analytics information for other Google services. We have Google anonymize IP addresses.

Security

The security of personal data is of great importance to us. We ensure that your data is well protected with us. We continually adjust security and pay close attention to what could go wrong.

Changes in this Privacy Statement

When our company changes, we, of course, have to adjust the privacy statement. Always pay attention to the date above and regularly check for new versions. We will do our best to inform you of changes.

Your Rights

If you have questions or want to know which personal data we have about you, you can always contact us.

You have the following rights:

  • Explanation of which personal data we have and what we do with it
  • Access to the exact personal data we have
  • Correction of errors
  • Deletion of outdated personal data
  • Revocation of consent
  • Limit a specific processing
  • Object to a certain use

Please note that you always clearly indicate who you are so that we can ensure that we do not adjust or delete data from the wrong person.

In principle, we will comply with your request within 30 days. However, this period may be extended for reasons related to the specific rights of data subjects or the complexity of the request. If we extend this period, we will inform you in a timely manner.

Filing a Complaint

If you want to file a complaint about the use of your personal data, you can send an email to info@tcg-vending.nl. We handle each complaint internally and communicate further with you.

If you feel that we are not assisting you correctly, you have the right to file a complaint with the supervisory authority. This authority is called the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Contact Information

TCG Vending B.V.
Hescheweg 219A
5343 AA, Oss
Netherlands

Tel: +31 88 06 06 678
Email: info@tcg-vending.com